|
Q. How do I place an order?
Locate the items you'd like to purchase by searching through our
extensive lists of brands or product categories or by simply selecting
the required category or by entering the name of the perfume.
Click the "Add to Cart" link for those items you'd like to purchase.
Once you have finished shopping and have reviewed your order, proceed
to the checkout page and follow the step-by-step process to complete
and submit your purchase.
Top
Q. Do you ship internationally, and to which countries?
- Australia
- Austria
- Belgium
- Canada
- Denmark
- Finland
- France
- Germany
- Great Britain
- Greece
- Hong Kong
- Ireland
- Israel
- Italy
- Japan
- Mexico
- Netherlands
- New Zealand
- Norway
- Portugal
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- United States (including Puerto Rico, U.S. Virgin Islands and
Guam)
Please note that RA Fragrances will not be held responsible for
restrictions
that may exist in your region. We kindly ask that you familiarize
yourself with
the local laws and policies governing the importation of items offered
for sale on
our website before you place an order.
Top
Q. Will I be charged sales tax?
Only orders shipped to an address in New York State will be charged
applicable sales tax.
Top
Q. How can I obtain immediate assistance?
Call us at one of the numbers below:
or E-mail us by clicking the link below:
Inquiry Form
Top
Q. Can I return merchandise? Yes, your satisfaction is
extremely important to us, therefore, we urge you to follow the return
procedure below, as this will assist us in making sure that all returns
are properly credited.
Return Policy
We regret that we cannot accept returns or issue any credit on
merchandise that has been opened and/or partially used except in the
case of manufacturers' defects.
For health and safety reasons, we can not accept returns or issue any
refunds or credits for color cosmetics or skincare products. Please make
your selections for these items carefully!
Any returned merchandise received back in our warehouse without a proper
"Return Merchandise Authorization" (RMA) is not eligible for a refund or
credit and will be returned to the purchaser. For details on how to
obtain an RMA, see our return procedure below.
All credits and/ or refunds are subject to approval and acceptance by RA
Fragrances
No returns will be accepted after 30 days of purchase date.
Items must be returned in their original packaging and carton.
Shipping charges will not be reimbursed except in the case of
manufacturers' defects or if there was a shipping error on the part of
RA Fragrances
Please insure all returns for the full value of the contents and retain
the postal and insurance receipts for your records.
If your original purchase was paid for with a credit card, the card
number on file will be credited for the full amount of the unopened /
unused merchandise.
If your original purchase was paid for with a check, the credit amount
for your unopened/unused merchandise will be applied to your RA
Fragrances account and can be used toward future purchases. You will be
notified via E-mail of the credit amount and the credit memo number.
If a coupon was applied toward the payment of your original purchase,
you will only be entitled to receive a refund or credit for the portion
of your purchase that you were charged for. You will not receive a
refund or credit for the coupon amount. You will, however, receive an
additional coupon that can be applied toward future purchases.
Return Procedure
We urge you to follow the procedure below as this will assist us in
making sure that all returns are properly credited.
RMA's are only valid for 30 days.
Please pack returns carefully using proper cushioning material.
Once the merchandise is received back in our warehouse, a refund or a
credit will be issued and you will be notified via E-mail of the amount.
For credit card refunds, please allow two billing cycles for the credit
amount to appear on your credit card statement.
All credits and refunds are subject to approval and acceptance by RA
FRagrances
We regret that we cannot accept returns or issue any refunds or credits
to your account unless you have followed the procedures above.
Top
Q. How do I find the products that I'm looking for?
We offer a
variety of ways to navigate and search through our website making it
easy for you to find exactly what you're looking for.
On every page you'll find a variety of Product Category Tabs and Search
Options.
Product Category Tabs
To go directly to a specific group of products, such as Men's Section,
Women's Section etc., click on the appropriate link located on the
top of every page.
Search By Brand Name
To search for a specific brand name or to browse through the complete
list of brand names that we offer, use the "Choose Brand" dropdown list.
Simply select a specific brand and click the "Search" button.
Search By Category
To search for a specific category or to browse through the
complete list of product categories that we offer, choose the "Select
Category" dropdown list. Simply choose a category and click the "Search"
button.
When using the dropdown lists, you may choose either a brand, a
category, or you may choose both to help you narrow your search results.
Search By Price
To search by a price range choose the "By Price Range" dropdown
list.
Search By Keyword
To use the "Keyword Search", simply enter the name of the perfume in the
"Keyword Search" space provided on the top of every page and click the
"Go" button or hit the "Enter" button on your keyboard.
All Prices Quoted in U.S. Dollars. |
